Customer Service

We are always here, whenever and wherever you need us. We provide high-quality, global support and stand committed to responding promptly to your needs. With a proven track record for highly reliable and consistent field operations, we are dedicated to providing you, a member of the Hydroid community, with excellent customer care. 

As part of our commitment to total customer satisfaction, we offer a wide variety of services to meet individual operational needs. Support 24 is a solution designed to give round-the-clock support. We can adapt the level of support needs by offering service agreements, onsite spare part stock and quick onsite response arrangements.

We take great pride in our REMUS AUVs and want to ensure that our customers have the skills and knowledge to fully utilize their unparalleled capabilities. Our training courses provide users with a thorough guide to getting the most out of the vehicle, while also inviting them to experience our cutting-edge facility first hand.

We are here to help at any time – because we are only successful if you are.


Support 24

Operating REMUS AUVs daily, Hydroid field technicians offer excellent support and training. Whether through email, phone support or training, their goal is to make your mission a success.

Support 24 provides 24/7 assistance from experienced and trained field technicians. We are able to track issues in a global database so that, whenever you contact us, we have the latest information related to your order and support history. While being an excellent solution for our customers, Support 24 also allows Hydroid to learn from field issues so that we are better able to serve and support our customers.

24-Hr: +1 508 563 6565
Contact: Maureen Kelly, Customer Service Manager


Field Support

We provide field support for cruises as well as operations, repairs and training.  We also support mission planning and execution as well as post mission data download. We want to ensure your success in your operating environment.

24-Hr: +1 508 685 9127
Contact: Maureen Kelly, Customer Service Manager