At Hydroid, we pride ourselves on the superior level of support and service we provide to each and every customer. From your first contact with the organization, through the sale and service of your REMUS AUV system, a professional is always there to answer your questions and meet your needs.

Hydroid employs a staff of highly experienced and trained technicians that are available to assist you with all aspects of your REMUS AUV including mission programming; operations; post-mission data analysis; as well as preventive, routine and corrective maintenance.

Technical support:
If you require technical support for your REMUS vehicle or other Hydroid product during regular business hours, please call us at +1-508-563-6565 or e-mail us at techsupport@hydroid.com One of our trained technicians will be happy to assist you.

After-hours technical emergency? If you have an after-hours technical emergency that can not wait until the next business day, please call 508-221-7731. One of our on-call technicians will be available to assist you.

Meet our staff:
Please feel free to contact any of our training technicians for assistance:

• Brian Wilson, Customer Service Manager
• Jack Crosby, Senior Electronic Systems Technician
• Mike Mulrooney, Electronic Systems Technician
• Erik White, Electronic Systems Technician
  

Repairs/Upgrades:
Hydroid has instituted a new Return Material Authorization (RMA) procedure that applies to all vehicles/equipment being returned for upgrade or repair. Prior to shipping any vehicle/equipment to Hydroid you must have an RMA number. To obtain an RMA number please download and complete the RMA form and email it to techsupport@hydroid.com.  You will receive an email from our technical support group with the RMA number and shipping instructions. Once assigned, this number serves as the tracking number, and must be referenced on the outside and inside of the shipping container(s). Additionally, please include the RMA Number in all future correspondence regarding the returned vehicle/equipment.

Return Material Authorization Form - Download as a pdf or word document

All vehicles/equipment should be shipped prepaid to:
Hydroid, LLC
6 Benjamin Nye Circle
Pocasset, MA 02559

Training:
REMUS AUVs have been designed to include a highly advanced and intuitive Graphical User Interface (GUI) for ease of use and operation. However, to ensure our customers’ success and prolong the to life of the AUV, Hydroid also offer new customers a 5-days product training session (at your facility or ours). This training covers all aspects of mission planning, operations, data analysis, product troubleshooting and preventive maintenance. Other customized training sessions, ranging from 2 to 10 days, are available based on our customers’ unique training needs.